About Fix-It Lady
Our Founder’s Passionate Beginnings in Veterinary Care
Cynthia’s journey in veterinary care started even before she graduated from Purdue University in 1989, driven by a profound love and compassion for animals instilled by her parents. Achieving her first goal of becoming a Registered Veterinary Technician in January 1990, she has since worked in various capacities in small animal hospitals and with Animal Health Distributors. Her meticulous attention to detail found its true calling in anesthesia service and repair, a field she excelled in since 2012.
Where It All Began…
The remarkable journey of Fix-It Lady took root in August 2020. Cynthia Burns’ bold move from northern Indiana to Kernersville, NC, in August 2016 alongside her husband marked the beginning of a new chapter. This significant relocation paved the way for fresh opportunities, culminating in the establishment of her own company.
Under Cynthia’s skilled guidance, Fix-It Lady has flourished, offering exceptional Anesthesia Equipment Service and Repair. Serving veterinary facilities across North Carolina, and extending into parts of South Carolina, Virginia, and West Virginia, the company stands as a symbol of Cynthia’s dedication to delivering excellence, precision, and compassionate service in the veterinary field.
Meet Haylee
Office Manager
Haylee joined the Fix-it Lady team in March 2024. She holds a Bachelor of Science in Biology from Appalachian State University, where she met her husband, Chase. Haylee brings over a decade of experience in veterinary practices, specializing in emergency care, neurology, and large animal medicine.
Raised on a farm, Haylee developed a lifelong love for animals and now shares her home with her husband, two daughters, three dogs, and a horse. She especially treasures family time, whether playing softball with Chase, gardening, or cooking for her loved ones.
At Fix-It Lady, Haylee ensures everything runs seamlessly, from client communication to scheduling and daily operations. Looking ahead, she plans to expand her role even further by pursuing certification as a Registered Veterinary Technician.
Meet Hannah, RVT
Anesthesia Equipment Service Technician
Covering Southwest North Carolina
Hannah joined the Fix-It Lady team in July 2025. She brings 15 years of experience in the veterinary field, including 10 years as a Registered Veterinary Technician. Her career has taken her through a variety of veterinary settings, from small animal practices to zoos, where she developed a deep passion for advocating for animals and ensuring they receive the highest quality of care.
Over the past five years, Hannah has focused on comprehensive oral health assessment and treatment, specializing in dental care for both canines and felines.
Outside of work, Hannah enjoys spending time with her husband and son, often playing board games, going for walks, or exploring local parks. She also loves reading, crocheting, baking, and listening to music.
At Fix-It Lady, Hannah will provide anesthesia equipment service in the Southwest, NC area. Her responsibilities include troubleshooting, performing annual service, repairs, installs, and offering education on anesthesia machines, vaporizers, and related equipment.
ARRANGE AN ONSITE SERVICE
Invite a skilled technician to your location for thorough preventative care or urgent repairs.